Welcome and assist all center callers, patients and visitors in a professional and courteous manner.  Promote a positive patient experience with outstanding customer service. Adhere to organization policies and follow work processes specified in NFMC’s receptionist manual and other established procedures.


  • Treats all on-site visitors with courtesy, dignity and respect.
  • Actively participate in assigned care team activities; same day appointment scheduling pre-visit planning and Patient Center Medical Home meetings and trainings.
  • Schedule patient appointments consistent with appointment scheduling policies and procedures.
  • Check patients in/out as outlined in NFMC receptionist manual. These include:
    • Utilizing the Electronic Medical Record (EMR) in place.
    • Ensure/verify all patient information on record is current and accurate.
    • Collect/verify/update patient demographic & billing information for new & established patients.
    • Verify patient insurance and eligibility, including sliding fee scale eligibility when applicable, for each visit.
    • Ensure patients receive, complete, sign and submit all required forms, including documents necessary for determining sliding fee scale eligibility consistent with NFMC sliding fee scale policy and procedures when applicable
    • Collect fees at time of visit including payments on past due accounts.
    • Request patients to complete Patient satisfaction surveys.
  • Balance cash drawer, document the daily deposit and complete end of day batch procedures.
  • Properly use and care for office equipment. (i.e. computers, copiers, credit machines etc.)
  • Responsible for scanning patient daily sign-in sheets and all medical records received into patient chart in a timely manner.  Scanned documents must be legible.
  • Verify medical record request forms are complete and signed by patient.  Send/receive/process medical record requests.
  •  Answers telephone promptly with professional telephone etiquette. Record and route messages including messages generated from the answering service for after-hour medical calls according to specified messaging procedures in the receptionist manual.
  • Establish and maintain a respectful, courteous and professional working relationship with visitors, patients, co-workers, outside agencies and other center staff for promoting a quality work environment as described in NFMC Policy & Procedure handbook.
  •  Achieve and sustain outstanding performance scores for assigned performance objectives.
  • Maintain regular and punctual attendance for the designated hours of operation at the designated location.
  • Maintain strictest confidentiality.
  •  Any other duties as assigned.


One year certificate from college or technical school or one year or more related experience and/or training; or equivalent combination of education and experience related to this type of position.

You can apply using the online application

Human Resources Direct Phone: (850) 385-4494 – Fax: (850) 298-6054


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